Microsoft has stopped technical support for Win7.

If our camera is disabled, please right click it and then re-run the program.Īlso please make sure you are using the latest version of our software.

When installing this program, Windows asks if you trust our program and when installing the camera driver, please select ' Trust', ' Install'.

If the name is displayed as unknown device, it may be because the system security prompts whether to install the driver when you install the driver and you chose Don’t install, this is a bit troublesome, you can refer here.

If the device displays yellow exclamation mark, and the right-click property displays ' due to its configuration information (register In the table) is incomplete or damaged, Windows cannot start this hardware device.If a yellow exclamation mark is displayed on the device, and ' Windows cannot verify the location of this device The digital signature of the required driver.', Win7 64-bit, please install the security patch KB3033929, restart the computer and reinstall the program (please make sure you are using the pure version of Win7 SP1), you can also disable driver signing and try again.If it can be found but the status is abnormal: You can open Windows Settings > Privacy > Camera and turn on the ' Allow apps to access your camera' switch, And then re-run our program. It may be caused by the privacy settings of the latest version of Windows.If it can be found and is in normal condition: Please uninstall this program and reinstall it with administrator privileges.You can also enter the PC's IP address directly in iVCam app to connect if it can't be detected automatically, or connect via USB.įirst, please check if you can find our camera in the system Device Manager> Imaging Devices.

Enable UDP broadcasting in your router if Bonjour service is not installed or is disabled, iVCam app can detect your PC via UDP broadcasting as well.

No need to block it because it doesn't use CPU too much

Ensure that the Bonjour service is not disabled (which is installed by iVCam and will run automatically, you can start it in windows “ Services” app or task manager).

Ensure that your phone can be Ping connected by the PC via its IP address.

Disable the router's AP isolation and guest mode.

Do not connect to the signal amplifier Wi-Fi

Ensure that your phone is in the same LAN with your PC and connected to the same router.

Ensure that your phone is using Wi-Fi / WLAN, instead of using mobile network.

Disable VPN or Proxy on Windows if needed.

Allow iVCam PC client software to use the network in Windows Firewall or turn it off.

For iOS, Allow iVCam app using Wi-Fi / WLAN in system Settings įor Android, Allow iVCam app using Wi-Fi if it's disabled.

Ivcam not connecting